FAQs-final

General Company

Who is Green Mountain Energy Company?

Green Mountain Energy Company is the nation’s longest serving clean energy provider and a pioneer of the green power market in the U.S. Founded in 1997 with a mission to change the way power is made, we provide business customers with cost-competitive, cleaner energy products and an easy way to make a difference for the environment.
Learn more about Our Mission.
 

Why should I choose Green Mountain as my business’s electricity provider?

Whether your goal is to improve your business’s environmental position and market your commitment to customers and stakeholders, reduce carbon emissions, or earn Green Power Points for LEED certification, Green Mountain makes it easier to go green to meet your needs – and your bottom line. Learn more about why your business should go green or to search for products available in your area, enter your ZIP code.

 
 

What markets does Green Mountain serve?

Currently Green Mountain can provide cleaner electricity products to commercial customers in Texas, New York, New Jersey, Illinois, and Pennsylvania, and offers carbon offsets, RECs and Sustainable Solutions to companies nationwide. Learn more about what Markets We Serve.
 

What products does Green Mountain offer businesses?

Green Mountain's business customers can select from a variety of products that are tailored to their specific needs.  To search for products available in your area, enter your ZIP code.

 


Signing Up For Cleaner Electricity

How do I sign up my business with Green Mountain?

Choosing cleaner energy is simple. Contact Green Mountain by phone or on the internet by filling out a short questionnaire in our online quote form.
 

What information will I need to provide to sign up my business with Green Mountain?

In Texas:
The full address of the location you want to sign up, along with contact information, usage details from a recent bill (if available), ESIID (if available) and termination date of your existing agreement with your current service provider.

In New York: 
The full address of the location you want to sign up, contact information, full legal entity name and your current ConEd account number.
In New Jersey:
The full address for each service location you want to sign up, contact information and current customer number within your service territory1.
1In PSE&G your customer number will be your Point of Delivery Identification (PoD ID) number. In JCP&L it will be the 20 digit Customer number.
In Pennsylvania:
The full address for each location you want to sign up, contact information, full legal entity name and your current PECO account number.

In New Jersey: The full address for each service location you want to sign up, contact information and current customer number within your service territory1.     
1 In PSE&G your customer number will be your Point of Delivery Identification (PoD ID) number. In JCP&L it will be the 20 digit Customer number.

In Pennsylvania:
The full address for each location you want to sign up, contact information, full legal entity name and your current PECO account number. 

 

 

How quickly can I begin electricity service for my business with Green Mountain Energy?

Electricity service can begin the same day you sign up as long as Green Mountain is notified before 3 PM (CST).
 


Billing & Payment

When can I expect my first bill?

Your Green Mountain Energy® electricity invoice is generated based upon meter read cycles.  Meter read cycles are controlled by the utility company in your service area.  The timeframe to expect your first invoice could be anywhere from one week to 36 days, depending upon the stage of the service cycle when your premise was switched to Green Mountain.
 

What do I do if I don’t receive a bill?

If you do not receive an invoice within 30 days of switching to Green Mountain, please contact Customer Care, Monday through Friday, from 7:00 AM to 7:00 PM, Central Time.
 

How do I find out my account number?

In Texas:
Your account number will appear on your Green Mountain Energy® electricity invoice; it is located on the first page on the top, right-hand corner.

In New York:
Your account number will be the 15 digit ConEd account at the top of your invoice.
 

For Texas customers only

Where is my account balance?

Your account balance will appear on the first page of your Green Mountain Energy® electricity invoice and will be indicated by the section noted as Amount Due.

 

New York customers please contact customer service at 800-455-8545
 

When is my invoice due date?

Your invoice is due 16 days from the generation date of the invoice unless you have had extended terms negotiated within your contract.

 

New York customers please contact customer service at 800-455-8545
 

Can I request a copy of an invoice?

Yes, our Customer Care Specialists can send you a copy of your invoice; the invoice may be emailed, sent by facsimile or re-printed and mailed to your billing address.

 

New York customers please contact customer service at 800-455-8545
 

What forms of payments do you accept?

Green Mountain Energy Company’s commercial division accepts ACH (personal, business or corporate checking accounts) payments.  Texas commercial customers have several payment processing options available to them.  Please visit our Payment Methods page to learn more.

 

 

What is the mailing address for payments?

Regular mailing address:

Green Mountain Energy Company

Dept. 1233

PO Box 121233

Dallas TX 75312-1233


Overnight address:

Green Mountain Energy – Dept. 1233

1501 N. Plano Road, Ste 100

Richardson TX 75081


These are lockbox facilities for remittance only.

 

How do I update or change my billing address?

In the event that you need to change your billing address, please notify our Customer Care Center.  Changes to your billing address must be received in writing.  This is a security measure and is a policy in place for your protection.  Billing address changes may be emailed to gmecbizcare@greenmountain.com for Texas customers, NYBizcs@GreenMountain.com for New York customers, or customercare@GreenMountain.com for other states. 
 

What are Transmission Distribution Utility (TDU) Surcharges?

TDU surcharges are the pass-through fees that are assessed by the utility company in your area.  These fees cover the cost of transmitting and delivering energy to your facility from the power grid.  All consumers of energy are subject to the fees and tariffs charged by the TDU, which have been approved by the Public Utility Commission of Texas.
 

How do I pay my bill?

There are multiple payment options:
  • By phone with a Customer Care Specialist for a $5.00 fee
  • By mail - send your check along with your remittance advice to the P.O. Box on the return envelope enclosed in your statement
  • Online through our My Account portal (https://www.businessportal.greenmountain.com/)


You may also send your payment overnight in the event your remittance has been delayed.

 


Service Questions

Who do I call about power outages?

In the event of a power outage, please call your local delivery (utility) company.  Their toll-free number is located on the top, left-hand side of the first page of your Green Mountain Energy® electricity invoice.
 

What do I do if I close or move my business?

In the event that your business is closing or you are moving to a new location, please contact our Customer Care Center.  Our professional Customer Care Specialists will walk you through the process of moving out the old location and moving into a new one.
 


Renewable Energy Questions

What is Renewable Energy?

Energy sources that are either inexhaustible (solar, wind, geothermal) or replenished over a short period of time (hydro, biomass) are considered renewable. Natural gas and coal, for example, are not renewable because their use consumes gas and coal reserves at a much quicker rate than they can be replenished.
 

What is Cleaner Electricity?

Most people aren’t aware that the traditional generation of electricity is the leading cause of industrial air pollution in the U. S.

“Cleaner electricity” is from generation sources that produce little to no air pollution (carbon dioxide, sulfur dioxide and nitrogen oxides) and/or radioactive waste, especially when compared to traditional sources of electric generation (i.e., coal and nuclear).   Sources of cleaner electricity include wind, solar power, biomass, geothermal and hydropower.
 

What is Wind Energy?

Wind energy is electricity that is created when the wind blows and turns large blades on a giant wind mill (or turbine) that is connected to a generator. Visit our Wind Energy page to learn more about wind energy.
 

What is Solar Energy?

Solar energy is electricity that is created by capturing the power of the sun. There are two ways that sunlight can be converted to electricity; directly and indirectly. Visit our Solar Energy page to learn more about solar energy.
 

What are Carbon Offsets?

Carbon offsets are investments in projects that reduce or avoid carbon dioxide (CO2) emissions. After individuals or businesses try to directly reduce their emissions as much as possible, they can purchase carbon offsets to balance out any emissions that are still remaining, bringing their overall carbon footprint down to zero. Learn more about Carbon Offsets.
 

What is LEED?

Leadership in Energy and Environmental Design (LEED) is an internationally recognized green building certification system developed by the U.S. Green Building Council. Visit LEED 101 for more information.
 

What is the EPA Green Power Partnership?

The Environmental Protection Agency’s Green Power Partnership is a voluntary program that supports the purchase of green power by businesses and organizations. Learn more about the EPA Green Power Partnership program and Green Mountain customers who participate.
 
 
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