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CONTACT US - RESIDENTIAL

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Residential | Commercial | Corporate 

Residential - Texas

Customer Service

We’re here if you have any questions about your existing account:

Contact Us Online!

Tel: 866-785-4668


Mon-Fri  7am – 10pm
Sat  9am – 5pm


If your schedule is flexible, please consider calling during these typically low call volume times to minimize your wait:

Wed - 11:30am - 6pm | Thu & Fri - 11:30am - 8pm

 

Moving and Disconnects

If you’re an existing customer and need to disconnect, transfer or add a new service to your account:

Transfer your existing Green Mountain Energy® Electricity Service Online!

Disconnect Your Service

 

Power Outages

If you experience a power outage, please contact your local electric delivery company for assistance:

Oncor: 888-313-4747
Centerpoint: 800-332-7143
AEP–Texas Central Company: 866-223-8508
AEP–Texas North Company: 866-223-8508
Texas New Mexico Power: 888-866-7456

 

New Residential Customers

If you’re ready to help us change the way power is made and have never had an account with us  before – join our community now!

Sign Up for new Service Online!
Tel: 866-301-3120
Hours: Mon-Fri - 8am-8pm | Sat - 10am-5pm

 

Residential - New York

Customer Service

We’re here if you have any questions about your existing account with Green Mountain:

Tel: 800-636-5690

Hours: Monday - Friday, 8am - 6pm (Eastern)

E-mail: NYCustomerCare@greenmountain.com

Moving?  Call us to transfer electricity service to your new address!

To report an outage or to talk to someone about your billing, please call your local utility directly:

Con Edison
Tel: 800-752-6633

Orange & Rockland
Tel: 877-434-4100

Central Hudson
Tel: 800-527-2714

NYSEG
Tel: 800-572-1131

NIMO/National Grid
Tel: 800-642-4272

Rochester (RG&E)
Tel: 800-743-1701

NY State Department of Public Service ESCO Hotline
Tel: 888-697-7728

 

New Residential Customers

If you’re ready to help us change the way power is made and have never had an account with us before – join our community now!

Con Edison, Orange & Rockland, Central Hudson, NYSEG, NIMO/National Grid and Rochester (RG&E) Service Areas
Tel: 877-216-4632
Hours: Monday - Friday 9am-5pm (Eastern)

SIGN UP ONLINE!


 

Residential - New Jersey

Current Residential Customers

For assistance with your existing account or to report an outage, please call your local utility directly:

NATIONAL GRID

Tel: 800-642-4272

NEW JERSEY UTILITIES

New Jersey Utilities - Atlantic City Electric

Tel: 1-800-642-3780

JCPL
Tel: 1-800-662-3115

PSEG
Tel: 1-800-436-7734

Orange & Rockland
Tel: 1-877-434-4100


Energy Choice State Government Contact

New Jersey Board of Public Utilities
Two Gateway Center
Newark, New Jersey 07102

Tel: 1-800-624-0241


Contact Us By Mail

Green Mountain Energy Company
342 Broadway, Box 318
New York, NY 10013

 

Residential - Pennsylvania

Customer Service

We’re here if you have any questions about your existing account:

Email: PACustomerCare@greenmountain.com

800-286-5856

Monday – Friday

8 a.m. – 6 p.m. Eastern

Moving?  Call us to transfer electricity service to your new address!

 

For power outages or other emergencies, contact your electric distribution company directly:

PECO:  800-494-4000

PPL:  800-342-5775

Duquesne Light: 888-393-7000

Met-Ed, Penelec, Penn Power, West Penn Power: 888-544-4877

 

New Residential Customers

If you’re ready to help us change the way power is made and have never had an account with us before – join our community now!

 

Call 855-PA-GOGREEN (855-724-6473)

Mon-Fri, 9am-5pm (Eastern)

SIGN UP ONLINE!

 

Residential - Illinois

Customer Service

We’re here if you have any questions about your existing account:

Email: ILCustomerCare@greenmountain.com

800-274-5289

Monday – Friday

7 a.m. – 5 p.m. Central

Moving?  Call us to transfer electricity service to your new address!

 

For power outages or other emergencies, contact your utility directly:

ComEd:  800-494-4000

 

New Residential Customers

If you’re ready to help us change the way power is made and have never had an account with us before – join our community now!

 

Call 855-IL-GOGREEN (855-454-6473)

Mon-Fri, 8am-4pm (Central)

SIGN UP ONLINE!

 

Residential - Maryland

Current Residential Customers

Customer Service:

877-473-3646

Monday – Friday

8am-6pm ET

Email: MDCustomercare@greenmountain.com

 

For power outages or other emergencies, contact your electric distribution company:

BGE:  1-877-778-2222

Moving?  Call us to transfer electricity service to your new address:

877-473-3646

 

New Residential Customers

If you have never had an account with us and would like to sign up:

 

Call 1-855-MD-GO-GREEN (1-855-634-6473)

Mon-Fri, 9am-5pm (Eastern)

SIGN UP ONLINE!

 

Oregon Current Customers

Portland General Electric

Tel: 1-800-542-8818
Web: http://www.portlandgeneral.com


Energy Choice State Government Contact

Public Utility Commission of Oregon

Address: 
550 Capitol St NE #215
PO Box 2148
Salem OR 97308-2148

Tel: 800-522-2404

Web: http://www.puc.state.or.us

 
 
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