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Frequently Asked Questions

General | Texas | New York | Oregon | Pennsylvania | Illinois | MarylandAdvanced Metering

How do you calculate the air pollution that customers prevent?

Even though a lot of the calculations you might read are based on the "typical" or "average" customer in a state, it is pretty simple to calculate for yourself. To calculate the CO2 emissions you avoid, we simply multiply your monthly electric usage (in kWh) times the percentage of new renewable generation in your product, times the CO2 emission rate of typical system power in your area. We can then figure the big picture from the number of customers we have in each service area.
 

Have new renewable energy generation facilities been developed as result of purchases by Green Mountain Energy electricity customers?

Our customers have helped create demand for the construction of over 50 wind and solar facilities across the nation representing over 180,000 KW of new renewable energy.
 

Does Green Mountain Energy Company own and operate any wind farms or other renewable generation facilities?

Our customers have helped create demand for the construction of over 50 wind and solar facilities across the nation representing over 180,000 KW of new renewable energy.
 

Does buying Green Mountain Energy electricity make a difference to the environment?

Yes!  We can look at this in a few ways.  First, we can measure our progress one customer at a time. When a household selects Green Mountain Energy electricity, it is reducing the amount of pollution that the household would otherwise emit.

Second, when customers choose Green Mountain Energy Company, they are supporting the development of new wind and solar facilities. In fact, the demand from Green Mountain customers has been responsible for the development of over 50 new renewable facilities across the U.S. Making electricity causes billions of tons of CO2 to be released every year.
 

What is renewable energy?

Energy sources that are either inexhaustible (solar, wind) or replenished over a short period of time (hydro, biomass, geothermal) are considered renewable. Most renewable energy ultimately comes from the sun - indirectly in the case of wind, water, and biomass; directly in the case of solar (PV) generation. Natural gas and coal, for example, are not renewable because their use consumes gas and coal reserves at a much quicker rate than they can be replenished.
 

Will I need to rewire my home?

Buying Green Mountain Energy electricity requires NO rewiring or special equipment. You will still be connected to the same regional power grid that provides your power now.
 

What is cleaner electricity?

Most people aren’t aware that the traditional generation of electricity is the leading cause of industrial air pollution in the U. S.

“Cleaner electricity” is from generation sources that produce little to no air pollution (carbon dioxide, sulfur dioxide and nitrogen oxides) and/or radioactive waste, especially when compared to traditional sources of electric generation (i.e., coal and nuclear).   Sources of cleaner electricity include wind, solar power, biomass, landfill gas, geothermal and hydropower.
 

What do you mean 'clean' electricity?

The leading cause of industrial air pollution in the country is the production of electricity. While the majority of electricity generated in the U.S. is made by burning pollution-causing fossil fuels like coal, oil and natural gas, our Pollution Free electricity products for Texas residential customers are produced using 100% clean, renewable energy

By choosing Pollution Free electricity over typical system power, a Texas household with average monthly usage of 1,000 kWh can prevent more than 13,000 pounds of carbon dioxide (CO2) pollution a year. That's a significant reduction in the average American household's share of CO2 emissions!

 

Where is Green Mountain based?

Our headquarters are in Austin, Texas and we have offices in Dallas, Houston and McAllen, Texas, the New York City area and Portland, Oregon. Click here to contact us.
 

Is clean electricity the same thing as 'green power'?

Yes. The clean electricity you buy when you sign up for one of Green Mountain's pollution-free electricity products is a type of green power. For more information about green power from the EPA, click here.

 

Does buying clean electricity really make a difference?

Yes!  We can look at this in a few ways.  First, we can measure our progress one customer at a time. When a household selects Green Mountain Energy electricity, it is reducing the amount of pollution that would otherwise have been emitted by the household’s traditional electricity sources.

Second, when customers choose Green Mountain Energy Company, they are supporting the development of new wind and solar facilities. In fact, the demand from Green Mountain customers has been responsible for the development of over 50 new renewable facilities across the U.S. Making electricity causes billions of tons of CO2 to be released every year
 

What states does Green Mountain Energy Company serve?

We currently provide clean energy products to residential and commercial customers under the Green Mountain Energy brand in Illinois, New Jersey, New York, Pennsylvania and Texas. Find out if Green Mountain Energy® electricity is available in your area.

We also market clean energy products through a local utility in Oregon.

 

How does clean electricity work?

Visit "How Clean Energy Works" to learn more about clean electricity and how the electricity grid works.

 

What are my payment method options?

 

Green Mountain offers many convenient methods for paying your Texas residential electric bill. Click here to view your options.

 

 

I have a Commercial account, what number do I call?

Please visit our Contact Us page for information on how to reach our Commercial Customer Care representatives.

 

 

 
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